Gausium has awarded SoftBank Robotics America (SBRA) its highest recognition and certification. The Platinum Service Elite certification was awarded by Gausium in recognition of SBRA’s success in delivering value in large, complex environments.
SBRA achieved this by meeting or exceeding the following requirements:
At least 100 Gausium robots successfully deployed in the market and used consistently in a single enterprise account, and at least 30 robots successfully deployed at a single site.
Gausium says the certification is also a recognition of SBRA’s deployment training, which is “critical to achieving consistent results with every deployment.”
The company added that SBRA has developed a program to certify deployment experts in the skills required to successfully deploy Gausium solutions.
The commitment includes more than 3 weeks of onsite training, online learning, and performance evaluations based on standard scoring criteria. SBRA has also created an additional training program for super users to work with the Phantas system.
Providing an onboarding program is critical to setting the right expectations from the beginning so that sales value can be achieved.
This includes scope validation, productivity metrics to drive the business case, deployment documentation for the client, demonstration of expected time to value, and change management details for the client’s environment.
Gausium said SBRA’s approach is “multifaceted, taking into account risks and other challenges that could impede adoption of the program,” adding that the SBRA team is “very good at working with clients to address risks and develop strategies to mitigate and drive adoption.”
Additionally, SBRA excels in operational reviews, which are critical to consistently demonstrating the value clients expect.
If the value does not appear to be “as expected,” insights are provided to make adjustments and keep the program on track.
SBRA ensures operational reviews are conducted at multiple levels (executive, project manager, and local hotel level). Complex projects require multiple touchpoints for communication, reporting, and insights.
This ensures a close partnership with the client to achieve success and achieve productivity metrics. SBRA also customizes reporting to support large portfolio clients that need to view data in various formats to manage operations.
SBRA said its Integrator Vision is an important component of its value positioning as a trusted partner for automation projects.
The company added that it views technology globally with an integrator’s vision, committed to delivering a unified and consistent experience.
Automation is integrated into a customer’s service operations as an integrated resource. This enables service transformation, using human labor in the most efficient way and leveraging robots to deliver better outcomes at an affordable price.
SBRA said the company “excels in working with customers to transform their operations using automation.”
“We are honored that our AI-powered autonomous cleaning solution is part of SBRA’s industry-leading technology solutions portfolio,” said Edward Cheng, CEO of Gausium.
“SBRA is our premier partner for complex enterprise customers, and its renowned enterprise adoption program ensures customers get full value from their robotics investment.”
SBRA plays an important role in the industry as a robotics integrator and has a deep understanding of how AI-powered robotics can deliver long-term business value to enterprise customers.
“We are delighted to receive this award from our partner Gausium,” said Brady Watkins, President of SBRA.
“It demonstrates our commitment to our partners and clients to look beyond the technology to embrace the people and processes that deliver sustained business value.”
As the first recipient of the Platinum Service Elite Award, SBRA said it has reaffirmed its position as a trusted partner of choice for enterprise clients looking to build a solid foundation for automation that will allow them to realize the greatest strategic value from their investment in robotics and ultimately strive to run their best operations.
Whether clients are looking to meet or exceed standard operating procedures, deliver premium service or enhance the customer and employee experience, the company said, “The Power of SoftBank” is there to support them.
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